01. What are the benefits of Digiflix services?
- Reminder of the service for family, particularly helpful for unexpected
tragedies, when grief blurs the memory.
- Keepsake for children perhaps too young to appreciate the loss
of a grandparent/ parent
- Interstate or Overseas relatives/friends can who missed the service
can feel a sense of closure
- Eulogys, speeches and slideshows are all captured in their entirety
- DVD format is widely used, and most people have facilities to
play them.
02. How do I book Digiflix services?
Booking our Funeral Service can differ depending on where the funeral
is being held.
If the Service is being held at Centennial Park, simply ring Yvonne
at the Chapels Office on 8275 2230.
For all other Funeral Homes and locations, ring the Digiflix office
on 8322 9868, or use our online booking
form.
03. Other Services
Digiflix offer a number of services suited to the funeral industry,
such as:
- Service filmed and recorded on DVD.
- DVD Slideshow presentations, set to choice
of music.
- Hire of projector/screen/speakers for
presentation of slideshows.
- Video Link service (for use when the anticipated
crowd exceeds the facilities of the chosen funeral location, and
additional mourners can be accommodated in an adjacent room/hall,
while still being part of the service, seeing and hearing the events
from the main hall/church).
04. What does the standard package include?
Filming of the Funeral Service
One DVD copy of the Service delivered to the Funeral Director (or
family, as requested), including:
- All eulogies, speeches, and tributes from the Service
- All slideshows / presentations or items that were shown, played
or performed during the Service
05. What are the fees to Funeral Directors?
See attached pricelist.
06. When and where is the final DVD product delivered?
The DVD will be dispatched within five working days, either direct
to the Funeral Director, Centennial Park or family/relatives. Please
advise Digiflix at the time of booking.
07. Can Digiflix be present and film during a burial?
Yes, filming can be conducted at the graveside, or at other locations
as required. Digiflix’s standard package includes filming
for up to one hour (this does not necessarily reflect on the running
time of the final DVD product), so filming at the grave or at another
location may incur the additional filming charge.
08. Can Digiflix produce a PowerPoint presentation or Slideshow
for the family?
Yes. Digiflix create DVD slideshow presentations
for the family that can be shown during the Funeral Service, and
kept as a keepsake for the family afterwards. Relatives of the deceased
can provide digital copies of photos (600dpi is preferred for maximum
quality) or Digiflix will scan film, slides and photos. Refer to
the pricelist for costs involved.
09. Can Digiflix flim at Individual Funeral Homes?
Yes. This can be in isolation, or combined with a burial at another
location. Digiflix can film at any location, such as Churches, Gardens,
Cemeteries, and wakes.
10. Can Digiflix be present and film during a viewing of
the deceased?
Yes, if requested Digiflix will film the deceased. Additional charges
may apply if a viewing is held at another location, or greatly increases
filming time.
11. Is there a cancellation fee?
No, at this stage there is no cancellation fee, but this may be
reviewed if cancellations become frequent.
12. Will the slideshows work at Chapel X?
The Slideshows are made as DVDs and are compatible
with most systems, reducing the risk of computer file/software incompatibility
such as can happen with PowerPoint. A Digiflix slideshow
will play in most DVD players or computers with DVD playback software.
13. Does Digiflix charge extra for weekend or after-hours
filming?
Yes, there are surcharges that apply for weekend, after-hours, and
public holiday filming. See the pricelist
for exact pricing.
14. How long will Digiflix retain a copy of the Service?
A copy will be kept on file for 3 months to enable efficient delivery
of additional copies. If further copies are required after this
time, please return the orignal copy to Digiflix for duplication.
15. Who can order additional copies of the DVD?
If a family or other associated member rings to order an additional
copy of the DVD, we need to refer them to the funeral director to
order it through them. This ensures that we receive the order via
our customer (the Funeral Director), and consequently can charge
the additional cost through them. It also ensures that only the
person who arranged and paid for the funeral is ordering the copy
(for privacy reasons, Digiflix will not sell additional copies to
anyone else without the clients consent), and the extra copies will
ordinarily get couriered to the Funeral Director directly.
16. How much notice do Digiflix need to
secure the filming of a Funeral Service?
A minimum of 48 hours is preferred. When less notice is given, Digiflix cannot guarantee availability.
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