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This answers the most common questions regarding all of our funeral services. If you have a question that isn't answered in our F.A.Q. or if you would prefer to ask us in person, please contact us.

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01. What are the benefits of Digiflix services?
02. How do I book Digiflix services?
03. What other Funeral related services does Digiflix offer?
04. What does the standard package include?
05. What are the fees to Funeral Directors?
06. When and where is the final DVD product delivered?
07. Can Digiflix be present and film during a burial?
08. Can Digiflix produce a PowerPoint presentation or Slideshow for the family?
09. Can Digiflix film at individual Funeral homes?
10. Can Digiflix be present and film during a viewing of the deceased?
11. Is there a cancellation fee?
12. Will the slideshows work at Chapel X?
13. Does Digiflix charge extra for weekend or after-hours filming?
14. How long will Digiflix retain a copy of the Service?
15. Who can order additional copies of the DVD?
16. How much notice does Digiflix need to secure the filming of a Funeral Service?

01. What are the benefits of Digiflix services?
- Reminder of the service for family, particularly helpful for unexpected tragedies, when grief blurs the memory.
- Keepsake for children perhaps too young to appreciate the loss of a grandparent/ parent
- Interstate or Overseas relatives/friends can who missed the service can feel a sense of closure
- Eulogys, speeches and slideshows are all captured in their entirety
- DVD format is widely used, and most people have facilities to play them.

02. How do I book Digiflix services?
To book our funeral services call our office or your funeral director.

03. Other Services
Digiflix offer a number of services suited to the funeral industry, such as:
- Service filmed and recorded on DVD.
- DVD Slideshow presentations, set to choice of music.
- Hire of projector/screen/speakers for presentation of slideshows.
- Video Link service (for use when the anticipated crowd exceeds the facilities of the chosen funeral location, and additional mourners can be accommodated in an adjacent room/hall, while still being part of the service, seeing and hearing the events from the main hall/church).

04. What does the standard package include?
Filming of the Funeral Service
One DVD copy of the Service delivered to the Funeral Director (or family, as requested), including:
- All eulogies, speeches, and tributes from the Service
- All slideshows / presentations or items that were shown, played or performed during the Service

05. What are the fees to Funeral Directors?
See attached pricelist.

06. When and where is the final DVD product delivered?
The DVD will be dispatched within five working days, either direct to the Funeral Director, Centennial Park or family/relatives. Please advise Digiflix at the time of booking.

07. Can Digiflix be present and film during a burial?
Yes, filming can be conducted at the graveside, or at other locations as required. Digiflix’s standard package includes filming for up to one hour (this does not necessarily reflect on the running time of the final DVD product), so filming at the grave or at another location may incur the additional filming charge.

08. Can Digiflix produce a PowerPoint presentation or Slideshow for the family?
Yes. Digiflix create DVD slideshow presentations for the family that can be shown during the Funeral Service, and kept as a keepsake for the family afterwards. Relatives of the deceased can provide digital copies of photos (600dpi is preferred for maximum quality) or Digiflix will scan film, slides and photos. Refer to the pricelist for costs involved.

09. Can Digiflix flim at Individual Funeral Homes?
Yes. This can be in isolation, or combined with a burial at another location. Digiflix can film at any location, such as Churches, Gardens, Cemeteries, and wakes.

10. Can Digiflix be present and film during a viewing of the deceased?
Yes, if requested Digiflix will film the deceased. Additional charges may apply if a viewing is held at another location, or greatly increases filming time.

11. Is there a cancellation fee?
No, at this stage there is no cancellation fee, but this may be reviewed if cancellations become frequent.

12. Will the slideshows work at Chapel X?
The Slideshows are made as DVDs and are compatible with most systems, reducing the risk of computer file/software incompatibility such as can happen with PowerPoint. A Digiflix slideshow will play in most DVD players or computers with DVD playback software.

13. Does Digiflix charge extra for weekend or after-hours filming?
Yes, there are surcharges that apply for weekend, after-hours, and public holiday filming. See the pricelist for exact pricing.

14. How long will Digiflix retain a copy of the Service?
A copy will be kept on file for 3 months to enable efficient delivery of additional copies. If further copies are required after this time, please return the orignal copy to Digiflix for duplication.

15. Who can order additional copies of the DVD?
If a family or other associated member rings to order an additional copy of the DVD, we need to refer them to the funeral director to order it through them. This ensures that we receive the order via our customer (the Funeral Director), and consequently can charge the additional cost through them. It also ensures that only the person who arranged and paid for the funeral is ordering the copy (for privacy reasons, Digiflix will not sell additional copies to anyone else without the clients consent), and the extra copies will ordinarily get couriered to the Funeral Director directly.

16. How much notice do Digiflix need to secure the filming of a Funeral Service?
A minimum of 48 hours is preferred. When less notice is given, Digiflix cannot guarantee availability.

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